Privacy policy

Last updated October 19, 2026.

Information you choose to provide

When you contact Petra Plumbing, we may receive your name, phone number, service ZIP code, selected service, and the description you provide. Please do not include payment card numbers, government identifiers, or other sensitive documents in a request.

How requests are sent

The form explains whether it sends a website request or opens your text application. When it opens your text app, you choose whether to send the message; your mobile provider may apply messaging charges. Calls and texts go to the business contact shown on the website.

Website requests and service providers

When website delivery is enabled, requests are stored privately and an email notification is sent to the team handling the inquiry. We use Vercel to host the website and request handling, and Resend for enabled email delivery. Information is used to respond, confirm service details, prevent abuse, and maintain relevant business records.

Business calls

If a dedicated forwarding number is enabled, Twilio may route the call to Eddie and retain call metadata such as caller number, status, and duration. The forwarding setup does not record call audio.

Marketing and tracking

Submitting a service request does not subscribe you to marketing messages. When a request is sent through the website, campaign parameters in the link and the page used to contact us may be included so we can understand where inquiries come from. This site currently uses no advertising cookies or behavioral analytics scripts.

Access and retention

Access to request details is limited to people and providers supporting the business. We keep information while needed to handle the inquiry and related business obligations, and review records for deletion when no longer needed.

Your questions

For questions about a request, corrections, or deletion, contact Petra Plumbing at (660) 287-6515. Some records may need to be retained for an ongoing job or business obligation.